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The Directorate General of Immigration is one of the agencies within the Ministry of Law and Human Rights, Republic of Indonesia. The technical tasks carried out by an Immigration service provider is to issue the Republic of Indonesia Travel Document (DPRI) or Passport. However, in issuing passports, two functions run simultaneously, which are public service providers and immigration law enforcement. This study will identify legal obstacles in the process of issuing passports at the Immigration Office Class II Non-TPI Tasikmalaya, using passport refusal data, interview, and Customer Satisfaction Index (IKM) in the period January to November 2021, which were analyzed using qualitative doctrinal law methods, through policy evaluation with the scheme Context, Input, Process, and Product (CIPP). The results of this study are that there are no legal issues in the implementation of the passport issuance SOP, where the average evaluation score reaches 19.88 out of 20 (very good). On the other hand, several challenges need to be observed to reduce criminal acts between countries, namely: (1) The condition of the system facilities that need to be improved to support the adjudication function, which potentially slipped away the applicant who are in the blacklist (2) There is no interview guide for officers as a legal basis for justifying applicants who will work. non-procedural and other potential transnational crime, and (3) The need for confirmation through communication media regarding additional requirements, such as letters of recommendation if intending to work, to avoid potential legal claims.

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